Segments help you organize your project's participants into meaningful groups.
Segments allow you to interact with a subset of your participants. You can use segments to:
- View information for a selected segment at a glance in the participant viewer.
- Schedule surveys for different segments.
- Deliver notifications to certain segments.
- Perform bulk actions on a group of participants at once.
You can define a segment based on several kinds of criteria. The table below describes the criteria and some sample use cases.
Create a segment for a specific group of individuals based on their participant identifiers.
For example, if your project uses identifier prefixes for participant cohorts, you can create a segment for each cohort based on their identifiers.
Create a segment for individuals with certain demographic characteristics.
For example, you might create a segment for participants matching a certain age range, gender, state or zip code, etc.
Use your custom fields to create segments for participants matching certain values.
For example, if you had a custom field for participant cohort, you could create a segment for participants in a specific cohort.
|Enrollment Date or Invitation Status||
Create a segment for participants based on enrollment or invitation status.
For example, you might create a segment for those who have been invited but not enrolled, or who have enrolled within the last month.
|Survey Tasks and Answers||
Create a segment for participants based on their survey task completion status, or answers to specific survey questions.
For example, you might create a segment for participants who have enrolled but not yet completed their consent survey, or for participants who answered 'yes' to whether they still have pain in a post-surgical follow-up survey.
Note: When creating a segment based on survey answer, you will want to use a combination of filter criteria to pinpoint the precise survey and step. For example: Survey="Surgical Follow-Up" + Step="Pain" + Answer="Yes".
Create a segment for participants based on which application platform they use (iOS, Android, Web), when they last used it, and specific properties of that platform.
For example, you might create a segment for participants whose "last used date" for their most recent device was more than a week ago, or who are website-only users.
Note: The names of the platform properties you can filter on can be found in the participant details screen.
Creating a Segment
To create a participant segment:
- Open your project and go to the "Participants" tab.
- Select the segment drop-down menu.
- Select "Add Segment."
- Enter a name for your segment and select the filter criteria.
- Select "Save."
When setting filter criteria, you can select various options depending on the type of data. For text data you might select "contains" or "starts with." For numerical data you might select "equals" or "greater than or equal to." You can set multiple criteria and logical conditions as explained in "Using Advanced Filter Logic" below.
Selecting a Segment
In the participant viewer, use the segment drop-down selector to choose which segment to view. You can also choose the default segment for "All Participants." The currently-selected segment is highlighted.
Performing Actions With a Segment
Sometimes you may want to send a survey or notification to a segment. For example, if you have a segment for participants who have not completed enrollment, you may want to give them a gentle nudge with an extra notification.
When you have a participant segment (other than "All Participants") selected, the "Actions" menu will appear. Select it to see a list of available actions. You can:
- Send a survey to all participants in the segment.
- Deliver a notification to all participants in the segment.
- Close a survey for all participants in the segment.
- Set a custom field for all participants in the segment.
Selecting an action will present an action dialog. Here you can select which survey or notification to send, which survey to close, or what custom field to set.
Editing or Deleting a Segment
In the segment drop-down selector window, select the edit icon to edit a segment's name or filter criteria. Select the trash icon to delete a segment.
You cannot delete or edit the "All Participants" segment.
Using Advanced Filter Logic
Advanced filter logic allows you to set up more complicated filter criteria for your segments.
Select the "NOT" button next to any filter criteria to make it into the opposite condition. For example, if the filter criteria is "Gender equals Male" then adding NOT to it will make it select everyone whose gender is not male.
Select the "OR" button to add another criteria where either can be true.
Select the "AND" button to add another criteria where all must be true. The example below will select men who are age 65 and older.